Warranty and Return Policy

WARRANTY POLICY

Thank you for all your purchases from Kracked Screens.

Effective January 1, 2015, all Kracked Screens products for Apple are warranted to be free from defects with a limited lifetime warranty from the date of purchase, unless stated on the product description or label.

Effective April 30, 2017, all Kracked Screens products for Samsung are warranted to be free from defects with a limited lifetime warranty from the date of purchase, unless stated on the product description or label.  The warranty covers previously installed LCD’s or functionality issues.  Samsung products must be in original selling condition (e.g. screen purchased without frame must return without frame).

ALL WARRANTY WILL BE VOIDED FOR THE FOLLOWING REASONS

Apple

• Physical damage (e.g. cracked glass, water damage, damaged LCD, torn ribbons, damaged screw holes and damages due to improper installation or removal, etc)
• Tampered or missing warranty seal
• Expired warranty date (if applicable)

Samsung

• Physical damage (e.g. cracked glass, water damage, damaged LCD, torn ribbons, vertical lines, damaged screw holes and damages due to improper installation or removal, etc)
• Tampered or missing warranty seal
• Expired warranty date (if applicable)

Other Brands

 

Note: In the event that parts are defective, Kracked Screens will issue a replacement credit to customer’s account with current item’s selling price.

Order Discrepancies
For any discrepancies and/or shipping damage, customers must notify Kracked Screens within two (2) days from the date received, so that we may investigate and resolve the situation accordingly. For delivery and customer pick-up, customers must inspect and verify all goods prior to accepting the order, Kracked Screens is not liable for any discrepancies or damages after the order has been signed and received.

RETURN POLICY

Within 30 Days
All merchandise, unless otherwise indicated, may be returned within thirty (30) days of the original purchase date for a full refund less shipping cost plus 15% restocking fee. Item(s) must be in original package and condition.

After 30 Days
No refund will be given after 30 days of the original purchase date.

Return Procedures (for both Defective and Non‐Defective parts)

• Please package the RMA items properly to avoid damages during shipping.Kracked Screens is not responsible for lost or damaged items due to shipping.
• All RMA items must be shipped back to Kracked Screens. We recommend using shipping methods with a tracking number. Kracked Screens does not cover any return shipping fees.
• It is the customer’s responsibility to send back the RMA items to Kracked Screens in a timely manner.
• All received RMA items will be processed within about seven (7) business days.
• You must login to your Kracked Screens account and click on My RMA Request
• Click on Create RMA Request and follow the instructions
• Once our RMA department has approved the RMA item(s), we will issue a store credit within one (1) business day
• Once the RMA Department issue the RMA report to customer, the customer has seven (7) calendar days to respond to the report.  If we do not receive a response from the customer, we will credit your account accordingly and destroy all non credited RMA

Policy Abuse
Unfortunately, some customers abuse our warranty & return policy. Continued abuse of our warranty & return policy will result in stricter policies applied in the future.

Policy Changes
These policies are subject to change at any time and without notice.